Update on COVID-19

Read more about the steps we are taking to continue to seamlessly provide for your workers compensation needs.

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Atlantic Charter Update on COVID-19

To All Atlantic Charter Partners and Customers:

As with other employers and customer-facing organizations, Atlantic Charter is carefully monitoring the situation regarding Coronavirus (COVID-19), with a particular focus on public health guidance offered by the CDC and state officials. Our number one priority is the safety of our partners, customers, employees and the broader community. We want to ensure that we can seamlessly provide for your workers compensation needs. With that in mind, I want to share the steps we are taking.

Service remains our top priority

We have systems and long-standing plans in place to address business disruptions. This includes work-from-home capabilities, alternate work locations and additional options so that our employees can continue to do their work and our operations remain functional. Being responsive to the needs of our agents, insureds and claimants remains a top priority.

  • Please continue to file claims to us via email at claims@atlanticcharter.com or by fax at (617) 488-6502
  • All voice mail messages will be retrieved every hour.
  • To protect your health and that of your and our employees, we will be suspending physical audits until the Massachusetts and National State of Emergency Orders have been lifted. After which we will resume physical audits at a time convenient with your schedule.

We thank you for your continued partnership with Atlantic Charter.  We remain committed to serving you; should you have questions or concerns, please find the appropriate department contacts:

  • Claims Department: Michele Shatto, Claims Manager (617) 488-6637
  • Finance Department: Joe Russo, CFO (617) 488-6622
  • Underwriting/Safety and Health Department: Jacquie Willett, Underwriting Manager (617) 488-6631
  • Executive Offices: Marie Sheehan, Executive Assistant (617) 488-6513