As part of our ongoing efforts to improve your experience with us, we’re excited to announce an upcoming upgrade to our web portal. This upgrade will introduce enhanced features and an updated user interface to better serve your needs.

What to Expect:

Login Page Downtime:  We expect this downtime to begin on Wednesday September 30th, 2025 and conclude by Monday October 6, 2025 at 9 AM. 

New Interface: After the upgrade, the web portal will feature a new look designed to make navigation easier and more intuitive. While the core functionality will remain the same, we believe these updates will make your experience smoother and more efficient.

Bill Payment: We will not be processing payments online or via phone during the downtime. Any payments due for accounts set up on auto pay during this time will be processed on 10/6/2025.

If you have any questions or need assistance, please don’t hesitate to contact your policy underwriter or claim representative directly, or our team at 617-488-6500. We appreciate your cooperation and patience as we make these necessary updates to enhance your experience.